Delivery Information



Delivery Information

WHERE DO YOU DELIVER? DO YOU DELIVER INTERNATIONALLY?

We offer delivery across the Globe.


SAUDI ARABIA

Delivery in KSA is a Fixed charge on all orders.


We like to give our customers In KSA Only, for now, the flexibility of paying cash on delivery, but we have to pay our courier an extra fee for all cash on delivery (COD) orders. Hence an extra COD charge of SAR 25 is added only when you choose cash as your method of payment. There are no extra fees if you use a credit card, PayPal or SADDAD.

For orders over 25 kgs, delivery is added more fees, SAR 1.5 Per extra Kilo grams. For orders under 25 kgs, delivery charge is SAR 45. If your order is under 25 kgs and you choose cash on delivery as your payment option, your total charge will be SAR 70, as we charge additionally for this payment method. Credit Card and PayPal, SADDAD are free payment options.

We like to give our customers the flexibility of paying cash on delivery but we have to pay our courier an extra fee for all cash on delivery (COD) orders. Hence an extra COD charge is added only when you choose cash as your method of payment. There are no extra fees if you use a credit card, or SADDAD.


 ALL OTHER COUNTRIES

We offer delivery across the Globe. Unfortunately, there are a number of locations where we are currently not able to offer. These locations can be found in the link Below.

If your order is under 25 Kgs we can deliver it to you!

Here is a full list of delivery charges:

For More info about shipping cost please contact us at info@saltnlamp.com


HOW CAN I CONTACT UPS?

UPS
EIRAD Trading and Contracting Co. LTD, Authorized Service Contractor for UPS
Exit 17, Sulay
P.O. Box 63682
Riyadh , Central Province 11526 
Saudi Arabia
Tel.: +966 920002555
Fax: +966-11-2441128
Email upssacustomerservice@ups.com


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

The delivery time for our all destinations in Saudi Arabia is available here. For More info about global delivery time please contact us at info@saltnlamp.com

 

MY ORDER HAS BEEN SHIPPED, WHAT NEXT?

For All customers, you can track your order through this link: tracking.Slshops.com. If you dont see full updates, you can contact us via phone on: +966 920003895 or via email at: info@saltnlamp.com or live chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.

 

HOW CAN I TRACK MY ORDER?

When your order is shipped you will receive an SMS and an Email with your shipment details. These messages will contain your Airway Bill Number which will be a string of numbers e.g. 3992789952. This shipment number can be used to track your shipment across UPS.

You can use this number to track your shipment in the following ways:

Online Visit www.UPS.com and enter yours in the box. You can use this method to track multiple shipments as well.

 

IVE BEEN WAITING LONGER THAN YOUR DELIVERY PROMISED, WHAT SHOULD I DO?

You can either call one of your friendly customer service team members on 00966570001057 or send an email to info@saltnlamp.com


I WANT TO cancel MY ORDER, WHAT SHOULD I DO?

You can cancel your order at any time before the order has been shipped from our warehouse. Once you've received the shipping confirmation it will not be possible to cancel your order. After the cancellation is complete, your credit will be added to your account for the same value as your returned items. To arrange a cancellation, please follow the below steps:

Click on ‘My SL SHops’ in the tab bar and login

Select ‘My Orders

Select 'Cancel Items'

Add the reason for canceling your order

Click 'Yes', youll receive a cancellation confirmation via email.


WHAT IF THE ITEM I RECEIVED IS DAMAGED ON DELIVERY?

At Salt n Lamp we always take extra care in packaging your items. However, in case the item you received was damaged, please inform us immediately via the Contact Us form or call us on 00966570001057.


 CAN I PLACE AN ORDER OUTSIDE THE GCC?

Yes, We offer delivery across the Globe.


HOW CAN I CHANGE MY DELIVERY ADDRESS ON THE SAME ACCOUNT?

Please fill in the Contact Us Form to notify us of your correct address. You can also call us on 00966570001057 or email us at info@saltnlamp.com or chat with us 24 hours by clicking on the right bottom hand corner of your device/desktop browser.


HOW CAN I SCHEDULE DELIVERY?

One convenient way to schedule delivery is UPS service. You should receive a unique pin via SMS from UPS once your order is ready to be shipped. Once this is received, please go to the following location and enter your pin to schedule your preferred delivery time: Login.

Dont worry if you are unable to schedule using my address. In this case, UPS will directly call you to schedule your delivery. If you dont receive a call from UPS, please contact their call center at 00966570001057 (world wide), as soon as possible to avoid any delays. You can also visit your nearest UPS branch.

If none of the above are working for you, please don't hesitate to get in touch with us by emailing info@saltnlamp.com or calling + 00966570001057. Our Delivery Solutions team will step in to intervene on your behalf!